General FAQs
Neurological rehabilitation facilitates the treatment of patients with disorders of the nervous system or neurological injury, illness or disease. Rehabilitation aims to increase function, reduce debilitating symptoms, and improve a patient’s quality of life. The types of rehabilitation treatments recommended depend on the areas of the body affected by the neurological condition.
To make an appointment please call MOTIONrehab Client Services Team on 0343 841 0123, email info@MOTIONrehab.co.uk or get in touch with us via our website here.
You do not need a referral to come to MOTIONrehab; you can self-refer by contacting our specialist team on 0343 841 0123 or info@motionrehab.co.uk . Additionally we accept patient referrals from other private sector Health Professionals, NHS teams, and individuals working in the medico-legal sector, across the UK and internationally.
Prices of treatment can vary dependent on a number of factors including whether you attend our clinics or require a home visit and length of the treatment session. Please call 0343 841 0123 and our Client Services Team will be able to advise you.
Unfortunately, we are no longer able to accept payments directly from private medical insurance companies.
If you have a cashback or reimbursement plan, we are happy to provide a detailed receipt so you can claim back fees from your insurance provider, where applicable and subject to your policy provisions. Please politely note that we are unable to do this on your behalf.
Payment for your initial assessment in clinic is taken at the time of your appointment. Patients attending for sessional treatment will be billed a month in arrears for the treatment received, and full settlement of any outstanding balance is required within 7 days of receiving the invoice. We accept card payment or bank transfer, but do not accept American Express.
If a third party will be settling your account, please notify us in advance. For those attending an 80-hour intensive rehabilitation package, a 50% deposit is required at the time of booking, with the remaining balance due prior to your first appointment. For our full Terms and Conditions, please contact our client services team on 0343 841 0123 or info@motionrehab.co.uk.
MOTIONrehab opening times are 9am-5pm, Monday to Friday. Evening and weekend appointments may be available. Please call the office to discuss availability on 0343 841 0123.
The duration of your appointment will depend on a number of factors. A first appointment usually between 1 and 1.5 hours. Follow up appointments are also normally an hour unless you become fatigued and then the appointment times will be adjusted and invoiced for accordingly. All appointments includes time to write clinical notes required by our professional body.
At MOTIONrehab we aim to book an initial assessment within five working days.
At your first appointment, your therapist will take a detailed medical history and discuss your current condition and any relevant background information. A clinical examination will then be carried out, including an assessment of your movement, function, and what you are currently able to do. This helps us build a clear understanding of your needs. Following the assessment, we will work with you to discuss your treatment goals and aims, and use this information to formulate a personalised therapy plan tailored to your specific objectives.
You are welcome to bring a friend or relative in with you if you would prefer to have someone with you.
The MOTIONrehab Clinics are all fully wheelchair accessible.
Parking is available at all our clinics.
Owing to the high level of demand for appointments, MOTIONrehab would ask that any cancellations are made at least 24 hours prior to the appointment. If you need to cancel your appointment, please contact the Client Services Team directly on 0343 841 0123. Failure to give 24 hours notice prior to the appointment will result in a cancellation charge being applied for the full cost of the booked appointment.
MOTIONrehab Specialist Neurological Physiotherapists are happy to treat anyone from the ages five years old upwards. For children under the age of five years old, we have a Specialist Neurological Peadiatric Physiotherapist based at our York and Leeds Clinic.
Research suggests that recovery tends to be at its fastest within the first 18 months to 2 years following injury or illness. However, after this period people can still make life changing improvements with rehabilitation as the brain and body are still able to change. However, the rate of change is just slower than immediately after onset. The MOTIONrehab Team have had great success and positive outcomes numerous years after initial illness or injury, please visit our Client Stories here. During your first appointment, your therapist will discuss your individual goals and be able to advise on possible improvements and outcomes.
MOTIONrehab has access to all the latest neurological rehabilitation equipment and technology available on the market to aid your rehabilitation. MOTIONrehab does not act as sales representatives or distributors for any neurological rehabilitation technology companies. This ensures you are only ever assessed for the most clinically correct equipment suitable for your rehabilitation needs.
Intensive Rehabilitation FAQs
- Once you have attended your initial assessment and the assessing therapist has recommended an Intensive Rehabilitation Programme, MOTIONrehab’s Client Services Team will take note of a potential start date, whether an AM or PM session is more suitable, which days’ work best for you, whether you have any existing diary commitments yourself and any other details required – Please be aware MOTIONrehab may not be able to provide an immediate start date due to demand on services. However MOTIONrehab will endeavour to start your programme as soon as possible
- The Client Services Team will inform MOTIONrehab’s Accounts team and a 50% deposit will be required to be paid to secure the date you request
- Once all the sessions for the 80-hour programme have been booked into the diary, the Client Services Team will send you a confirmation email and any additional information required
- Lunch is provided for all clients, if guests require lunch this can be ordered/paid for via the Client Services Team (Leeds), alternatively if you have special dietary requirements that cannot be met you are welcome to bring your own food and store it in the kitchen provided.
- You will be greeted by one of our Client Services Team. They will be able to inform you of any housekeeping (i.e., location of toilets, food/drink facilitates). They will highlight the Fire Safety Procedure and ask that you/your guests make yourself familiar with it
- If you are attending with a guest(s), please inform our Client Services Team. This allows us to be aware of who is in the building at any time. If they are leaving the building/grounds please can they inform the Client Service Team.
- The Therapy Team will complete goal setting and activity measures as a baseline to help with progression evaluation in the first therapy session.
- Morning sessions: 9am – 13:30 (30min break after 2 hours). Lunch to follow at 13:30. The mid-morning break can be adjusted to allow for an earlier lunch, if required
- Afternoon sessions: 12:30 – 17:00 (30min break after 2hours). Lunch prior to start at 12:00
- 4 x 60minute sessions: 1 x 1:1 therapy (Specialist Neurological Physiotherapy, Occupational Therapy, Therapeutic Exercise Instructor). 3 x High intensity/repetition robotics (depending on the individuals needs this may vary at the discretion of the therapists).
- Something that is comfortable to move in i.e., T-shirt, tracksuit bottoms/leggings/shorts.
- Shoes that will not slip off the feet but cover the toes (required for use of the LYRA and LEXO devices) for example, trainers.
- This is a process which is led by the individual and facilitated by the therapist. It is extremely important to ensure we are working towards things that are important for you
- We will assist you to make realistic goals in the time you are with us, using our experience and expertise in neurological recovery
- Generally, the first therapy session will involve goal setting and completion of activity measures to help evaluate your progression
- Your progress is reviewed weekly by the therapy team to help you reach your full potential. We may make smaller weekly goals to help focus your treatment
- The final therapy session we will review your goals and activity measures to allow evaluation of your treatment.
- A Key Worker is an allocated person that will act as a facilitator between yourself/family and the staff involved in your treatment
- This will generally be your lead therapist and they will direct your treatment inline with the goals you set at the beginning of the programme
- You will be allocated a Key Worker at the beginning of the programme and will be informed who that will be
- Your Key Worker will discuss your therapy plan with you/your family throughout your Intensive Rehab Programme helping to make recommendations for future rehabilitation. This can include liaising with other therapy teams or health professionals with your permission
Your sessions will be carried out by the team, with your key worker overseeing this:
- We aim to limit this to 2 therapists and 2-3 therapy assistants
- We value the unique opportunity that our large team can give the most rounded input into your treatment.
- We have a team treatment approach so it is likely you will see a number of our therapists, however, we ensure excellent communication amongst team members to ensure the best possible care and intervention.
- All questions should be directed to your key worker. You can use your therapy session to have these discussions.
- If family members would like to discuss anything about your treatment without you being present, we require consent for this from you and these discussions will form part of your therapy time.
- Alternatively, additional sessions can be booked with the therapist. Please refer to our T & C’s for the associated costs.
- If you would like to make changes to your programme, for example, to increase/decrease the use of certain equipment, please direct this question to your key worker.
Our aim is to help you achieve the best possible outcomes from your therapy. Therefore, we believe collaborating with other therapists is the best way to achieve this, to promote a seamless process in your rehab.
- We recognise that the facilities at MOTIONrehab are unique and therefore we frequently have clients referred by other therapy teams to help promote rehab outcomes
- Your key worker may liaise with your existing team (we will only approach with your prior consent) to share key points from your rehabilitation and help to facilitate additional services that maybe required, such as orthotic and wheelchair reviews, long term spasticity management.
- If you use any splints for your hand/wrist or foot/ankle
- Functional electrical stimulation (FES)
- Walking aids, such as walking stick, poles, frames
- Current wheelchair
- Adapted cutlery used during mealtime
- Drinks bottle, a water fountain is available. As well as hot drinks
- Personal items required for toileting, such as pads, urinal bottles
- MOTIONrehab does not have nursing support onsite. Therefore, we are not able to provide support for intimate hygiene care. If you require this level of assistance when toileting it is your responsibility to bring a carer/family member to support you
- MOTIONrehab staff can assist with mobilising to or transfers on/off the toilet – discussed and planned for in advance.
View Neurological Conditions We Treat
Our Results Speak For Themselves
Andy Slater – Hull
As a family we can’t thank you guys enough for the help and support you have given Ellie during her journey with FND.
When Ellie was diagnosed we didn’t know which way to turn there was a 3 years waiting list but thankfully we found Motion Rehab.
The results have been life changing for us as a family and Ellie has her independence back 👍
Craig – Leeds
I would just like to say a huge thank you to Helga from MOTIONrehab for the excellent work she’s done helping my Dad rebuild his abilities, strength and confidence following a stroke where he lost the use of a leg and an arm. While he had excellent care from the NHS initially, it was meeting Helga who really sped up his recovery through the more advanced techniques and exercises and now my Dad is able to get out of a chair, stand and walk with his heel fully down and being able to stand straight. We had been told this wasn’t possible, but this didn’t stop Helga. Thank you Helga, the difference this has made to my Dad is something else.”
Craig Flannigan (Ian’s Flannigan son)
James – Hull
James started with Parkinson’s symptoms in 2011 and was diagnosed with Parkinson’s in 2013. His Neurologist suggested seeking advice from a neurological physiotherapist to maintain function and mobility.
James is very proactive in maintaining an active lifestyle and has made exercise a routine part of his day.
Since early 2018 James has been receiving regular treatment and advice from MOTIONrehab.
This is what he has to say about his physiotherapist…
Libby has a patient and encouraging manner and helps me to do things I would not ordinarily do or have the confidence to try by myself.
Rose (Mike’s Sister) – Leeds
I have not personally met Helga so can only go by what I am told by Mike, but I have interacted with Helga through phone calls and emails. She is an amazing physiotherapist and I have nothing but praise for Helga. Her skills and knowledge are outstanding – she is so passionate about achieving the best possible outcome for Mike following his ischemic stroke, which has left the entire right side of his body paralysed. Being discharged from hospital following his stroke, it was some months before Mike could get NHS physiotherapy and so after that finished we had to make a decision about getting Mike additional help. We are so glad that we chose MOTIONrehab.
We did not know what to expect in terms of Mike’s recovery particularly as he suffered a major stroke and we anticipated that he would have limited rehabilitation potential. Helga has given Mike a quality of life and a future we could not have imagined. He has made great progress with his mobility and is positive about his outlook whilst being realistic about where he is. I also find that Helga is not only aware of Mike’s physical state but is also in tune with how it affects his mood. I can tell when speaking to Mike after his sessions that not only does he feel that little bit stronger but also more mentally positive. I would like to thank Helga for her compassion, dedication and enthusiasm throughout the year.
Finally, I would also like to thank Helen and Daisy for the kindness and support provided to Mike and myself. They are always cheerful when I speak to them and I know they make Mike feel welcome. We have had a few issues with the taxis and appointments during the last couple of months but they have been super helpful and patient – much appreciated.
Chris – Leeds
To all the team of MOTIONrehab Leeds a really big thank you from first attending the clinic for my assessment through to my last appointment I have always felt like I am in safe hands. You’ve exceeded my expectations of what I could achieve with all your help, support and advice. I am grateful to you all for getting me on my feet and helping build my confidence.
Patricia – Harrogate
Having had a stroke 4 years ago I still had a problem with my right arm. Then I met Helga from MOTIONrehab and with her expert neuro physiotherapy knowledge things have improved significantly. Helga introduced me to different techniques and exercises that have helped me to gain activity in my hand and wrist. She has such an enthusiastic approach and ability to motivate so that I can achieve my goals.
Many thanks to Helga we will miss her visits.
John – Leeds
I was diagnosed with Parkinson’s disease in late 2017 and pretty much since then have been working with and benefitting enormously from Helga and MOTIONrehab.
Helga is very skilled, has a great deal of knowledge and the gift of lightly but firmly controlling each and every weekly session, almost always introducing some new exercise or skill development whilst not forgetting to check up on progress made in older exercises. She has been generous in lending me equipment until I was able to decide what I needed to buy and is ingenious in adapting exercises to stave off deterioration in my physical condition. Helga has a light but serious touch and is very adept at encouraging progress and addressing issues with gentle encouragement and good humor. She is easy to talk to, generous by nature, very hard working, flexible in her approach and clearly devoted to her job. My wife and I are both immensely grateful to her.
Sessions usually start with strengthening exercises using weights, move on to coordination and balance, then stretching. Helga also strongly encourages daily exercise between our sessions and is always ready to explain the reasons for a particular requirement.
Rachel – York
After Covid-19 infection, I was left very weak and with mobility issues. Charlotte got me back to my normal walking gait in a week and able to run in four weeks!
Charlotte always listened with empathy and kindness. Charlotte worked with infectious positivity, creating targeted interventions that were specific to my needs whilst also addressing anxieties I’d shared with her. Charlotte worked with me as if we were a team; valuing my thoughts and ideas and working in the direction I felt was important to me. Charlotte’s enthusiasm, confidence in the approaches and sense of fun, empowered me to work effectively at my recovery. Charlotte’s confidence became my confidence and this enabled me to visualise and work towards a successful rehabilitation from the effects of Covid-19.
I thoroughly recommend Charlotte and the service from MOTIONrehab. Thank you.
Neil – Hull
My son has been a client at MOTIONrehab Hull for the the last 8years (mostly accessing it 3 times a week) after suffering a massive cerebral haemorrhage which left him both physically and neurologically disabled.
During this time at MOTIONrehab he has improved both physically and mentally. All the staff there are really nice and friendly and very accommodating.
We chose MOTIONrehab as being most appropriate for our son as they are Neurological Physiotherapists as opposed to sports injury physiotherapists.
In the last 2 years they have opened a robotic suite which is extremely good.
My son not only gets great and varied physiotherapy input but for him it is a social event as well. He likes to have a hot chocolate and a laugh and a joke with all the staff.
I would highly recommend MOTIONrehab.
Keith Norman – Occupational Therapist
I have known Tom at MOTIONrehab for many years through networking events and have always found him to be friendly and knowledgeable. I recently had the opportunity to work alongside Tom supporting a client with significant injuries affecting balance, fatigue, motivation, and cognition. Tom’s approach has been skilful, creative, and person-centred. His work has been highly valued by our client and has been essential in supporting the client to transition from being almost completely house-bound to engaging in a range of community-based activities including golf, cycling, racket sports and hiking.
Rosie Dickson – Case Manager
Working with the team at MOTIONrehab is always very rewarding. They offer effective, goal-based rehabilitation which focuses on the client’s unique circumstances. This sometimes means treatment is clinic & gym based, and sometimes out in the community walking or trying different sports to challenge the client and return them to activities they’ve previously enjoyed. It’s this flexibility and the close attention to specific client needs and difficulties which brings me back to MOTIONrehab when I have new referrals. I wouldn’t hesitate to recommend them.
David King – Solicitor
I have exclusively represented clients with brain and spinal cord injuries for over 11 years, many of whom have been treated at MOTIONrehab, particularly their state-of-the-art clinics, with excellent results. I wouldn’t hesitate to recommend their service.
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